3. I keep being prompted to download the Chrome/Firefox extension
Possible cause | Solution |
---|---|
An older version of the Chrome/Firefox extension is still added to your browser. | Remove the old extensions from the browser. See How do I uninstall the Connective browser package? (Windows and macOS) to learn how to do so, or contact your administrator if necessary. Important: it doesn't suffice to disable the extension, you need to remove it. |