1. Why do I need to install the Connective browser package?
You need the browser package on Windows and macOS to use any signing method that requires additional hardware:
- eID signing: requires an eID card reader
- BeLawyer signing: requires a transparent card reader
- Biometric signing: requires a biometric signing pad
Note: if you're using an iOS or Android device and want to use a signing method that requires additional hardware, you need a mobile app. Contact your administrator to check if an app is available for your company. The Connective demo app in the App store and Google Play can only be used with the standard demo environment of eSignatures.
How does the browser package work?
The browser package is used to communicate between your browser and the external hardware. Upon signing, the software checks if the necessary package is installed. If it's not installed, the installation is automatically triggered. During the installation, the used browser and operating system are detected and you're guided through the process via an intuitive wizard.
When using Microsoft Edge, Google Chrome, Mozilla Firefox or Safari v12, the browser package installs the required extension and the card reader software. When using Microsoft Internet Explorer or Safari prior to v12 it only installs the card reader software since these browsers don't use extensions.
Note: do not use Compatibility View in Internet Explorer. This view is not supported by the Connective browser package.